FAQ Royal Flush – All the Answers in One Place

The minimum age is 18 years old. Royal Flush takes age compliance seriously and conducts age verification during the KYC process. Any account found to be owned by an underage individual will be closed immediately without notice, and the remaining balance will be handled in accordance with the prevailing policy.

No. Each individual is only permitted to hold one active account only. Creating multiple accounts is a serious violation of Terms & Conditions Royal Flush and may result in the closure of all associated accounts and forfeiture of all funds held within them.

Your email address can be updated via account settings with OTP verification sent to your registered phone number. Usernames are permanent by default after registration. If you have a specific request to change your username, contact the Royal Flush support team via live chat or email support@royalflush.click for further assistance.

Click the link "Forgot password?" on the Log In. Enter the email address you used when registering. Royal Flush will send a reset link valid for 30 minutes to your email. If you don't receive it within 5 minutes, check your spam folder or contact our support team.

You can close your account in two ways: (1) Temporary self-exclusion — freeze your account for a set period via the Responsible Gaming in your account settings. (2) Permanent closure — contact Royal Flush support. All real money balances will be processed for withdrawal to your original payment method before the account is closed.

Royal Flush accepts all major Malaysian payment methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX online banking including Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and other major Malaysian banks. All transactions are processed in Malaysian Ringgit (RM).

The minimum deposit at Royal Flush is RM10 only. There is no maximum deposit limit for regular players, though limits may vary depending on your chosen payment method. Diamond and Royal VIP players enjoy higher deposit limits in line with their respective membership tiers.

Almost all deposits via Touch 'n Go, GrabPay, DuitNow, and FPX are processed instantly — funds arrive in your Royal Flush account within seconds. If your deposit is not credited within 10 minutes, contact our support team with your transaction reference number for an immediate check.

If a deposit fails but the amount has already been deducted from your account, don't worry. The funds are typically returned automatically within 1–3 business days by the bank or e-wallet provider. Contact Royal Flush support instantly including: the transaction reference number, payment method used, amount, and time of the transaction. Our team will investigate within 24 hours.

Yes, you can set your own daily, weekly, or monthly deposit limits through the Responsible Gaming in your Royal Flush account settings. Limits you set take effect immediately and can be lowered at any time. To increase a limit, a 72-hour waiting period applies as a security measure.

Royal Flush charges no processing fees for deposits. You only pay the amount you deposit. However, some banks or e-wallet providers may apply a small transaction fee under their own policies — this is beyond Royal Flush's control. Check with your payment provider if you are unsure.

The minimum withdrawal limit at Royal Flush is RM30. For VIP players, the maximum daily withdrawal limit is higher than that of regular players. All withdrawals are processed back to the same payment method used for the deposit — Touch 'n Go, GrabPay, DuitNow, or a bank account via FPX.

Processing time depends on your account tier. Royal VIP Players: within 15 minutes. Diamond Player: 30–60 minutes. Gold & Silver Players: 1–6 hours. Bronze/new players: up to 24 hours. Withdrawals requiring additional KYC verification may take 1–3 business days.

Withdrawals may be declined for several reasons: bonus rollover requirements not yet met, incomplete KYC verification, missing bank account details, or a flagged security concern. Check the notification in your account for the specific reason. If it's still unclear, contact Royal Flush support with your withdrawal reference number.

For first-time withdrawals or withdrawals exceeding RM5,000, Royal Flush may require: a copy of your valid MyKad or Malaysian passport, and proof of payment method (e-wallet screenshot or bank statement). KYC only needs to be completed once and is processed within 24 business hours.

Withdrawal requests still showing a "Processing" status can be cancelled through your account dashboard. Once a withdrawal reaches "Approved" or "Processed" status, it can no longer be cancelled. If you need to cancel an already approved withdrawal, contact Royal Flush support immediately — the longer you wait, the lower the chance of a successful cancellation.

New Royal Flush players are eligible for 100% first deposit bonus — deposit RM50, get RM100 to play with. There is also a free sign-up bonus RM10 after phone number verification. All bonuses are subject to the rollover requirements stated in Terms & Conditions.

Rollover refers to the total wagering amount you must reach before bonus funds can be withdrawn. For example: you receive a RM100 bonus with a 15x rollover — you need to wager RM1,500 (RM100 × 15) before the bonus balance can be converted to withdrawable funds. You can track your rollover progress under "My Bonuses" in your Royal Flush account.

Royal Flush daily cashback is credited every morning based on net losses from the previous day. Cashback rates vary by VIP tier: Bronze — 5%, Silver — 7%, Gold — 8%, Diamond — 9%, Royal VIP — 10% with no cap. Cashback for VIP players carries no rollover requirement.

Yes! Every Monday, Royal Flush offers a 50% reload bonus of up to RM200 on all deposits made that day. The bonus is credited automatically when you make a deposit on Monday. Check the "Promotions" tab in your account for the latest weekly and monthly offers, which may vary from time to time.

The referral code is entered during registration in the "Referral Code" field on the form Register. Special promo codes can be entered under the "Claim Bonus" section in your account after logging in. Make sure to enter the code exactly as provided — codes are case-sensitive and have a specific validity period.

Royal Flush offers over 500 games includes: Slots (Pragmatic Play, Habanero, PG Soft, Microgaming), Live Casino (baccarat, blackjack, roulette, dragon tiger with live dealers), Sports Betting (Liga Super Malaysia, EPL, badminton, cricket, e-sports), Progressive Jackpot and Table Games. All games are playable on mobile or desktop.

Yes, Royal Flush is fully optimised for mobile. Our platform runs smoothly through your web browser (Chrome, Safari, Firefox) on both Android and iPhone — no app download required. Gameplay is smooth and responsive across all devices with a stable internet connection.

Some Royal Flush slot games offer a demo mode that lets you play with virtual credits without risking real money. This is a great way to get familiar with a game's mechanics before playing for real. Demo mode is accessible directly from the game page — look for the "Try Demo" or "Play Free" button.

Yes. All Royal Flush slot games use Random Number Generator (RNG) certified by independent certification bodies. Our live casino features real human dealers visible via live camera stream. Royal Flush operates under an official licence and is subject to periodic compliance audits to ensure fair play.

Royal Flush progressive jackpots are built from a small portion of every bet placed by all players. Jackpot wins are random and can be triggered at any point during a game session — larger bets generally improve your odds, but there is no guaranteed way to "secure" a jackpot win. Visit the Jackpot to view the latest current jackpot collection.

Royal Flush offers Sports Betting covering: Football (Malaysia Super League, EPL, La Liga, Champions League), Badminton, Cricket (including IPL and international matches), E-Sports (DOTA 2, CS:GO, Mobile Legends), Tennis, Basketball and more. In-play betting is available for ongoing matches with real-time updated odds.

Yes. Royal Flush uses 256-bit SSL for all data transmitted between you and our platform. Your personal information will not be sold, shared, or disclosed to third parties without your consent, except where required for legal compliance. Read our Privacy Policy for full details.

Log in to your Royal Flush account and go to Account Settings → Security, then enable "Two-Factor Authentication". Each time you log in, a 6-digit OTP will be sent to your registered Malaysian phone number. Royal Flush strongly recommends activating 2FA for stronger account protection.

If you suspect unauthorised activity on your Royal Flush account: (1) Change your password immediately, (2) Contact Royal Flush support instantly via live chat or email support@royalflush.click, (3) Request a temporary account freeze while the investigation is ongoing. Our security team will respond within 2 hours.

Royal Flush does not sell or share your personal data with advertisers or third parties for marketing purposes. Data may only be shared with payment processors as required to complete your transactions, and with the relevant authorities where mandated by Malaysian law. Please review our Privacy Policy for full details.

Official Royal Flush communications only come from the domain @royalflush.click. Royal Flush will never ask for your password via email, SMS, or chat. If you receive a suspicious message claiming to be from Royal Flush, do not click any links and report it to support@royalflush.click. Always access Royal Flush exclusively through the official URL: royalflush.click.

The Royal Flush VIP Programme has 5 tiers: Bronze → Silver → Gold → Diamond → Royal VIP. Each tier offers different benefits including higher cashback rates, larger withdrawal limits, exclusive bonuses, and for Royal VIP players — a dedicated personal account manager. Tier progression is based on your cumulative wagering amount. Visit the VIP Rewards for the full eligibility table.

Every RM10 you wager at Royal Flush earns you 1 reward point. Wagering on different games may earn points at varying rates — check the full table on the VIP Rewards. Points can be redeemed via the "My Rewards" section in your account for bonus credits or exclusive prizes available.

VIP levels are evaluated every quarter. If your total wagering during that period falls below the minimum threshold for your current level, your level may be adjusted at the start of the following quarter. However, Royal Flush provides a 30-day maintenance tier before any level adjustment is made, giving you the opportunity to maintain your current status.

Royal Flush Royal VIP players enjoy the most premium privileges: 10% unlimited cashback, withdrawals within 15 minutes, the highest daily deposit and withdrawal limits, early access to new games, a personalised birthday bonus, exclusive physical gifts, and most valuably — personal VIP account manager who can be reached directly via an exclusive WhatsApp number.

Royal Flush offers a full suite of responsible gambling tools: deposit limits (daily/weekly/monthly), loss limits, session time limits, per-game bet limits, temporary account breaks (24 hours to 6 months), and permanent self-exclusion. All tools are accessible through the Responsible Gaming in your account settings.

Reach the Royal Flush support team via live chat or support@royalflush.click — we are trained to help you use self-exclusion tools or refer you to professional resources. For problem gambling counselling in Malaysia, you may contact the Department of Social Welfare (JKM) or private mental health clinics that offer such services. Read more on the Responsible Gaming ours.

Self-exclusion is the option to close your Royal Flush account on a permanent when you feel you need a complete break from the platform. Once activated, it cannot be reversed and you will not be able to re-register using the same details. Activate it through Responsible Gaming in your account settings or contact our support team. Your real money balance will be returned within 7 business days.