Terms & Conditions Royal Flush – A Complete Guide for Malaysian Players

1General Terms

Royal Flush (hereinafter referred to as "the Platform", "We", or "Royal Flush") operates the website and online gaming services accessible at royalflush.click. This Terms & Conditions document (hereinafter "Terms") constitutes a legally binding agreement between Royal Flush and you as the user ("Player" or "You").

The Royal Flush platform offers a wide range of online entertainment services, including Live Casino, slots, Sports Betting covering the Malaysia Super League and EPL, cricket, badminton, e-sports, progressive jackpots, and a VIP Rewards programme. All services are subject to these Terms.

These Terms are to be read together with Royal Flush's Privacy Policy and Responsible Gaming Policy, each of which forms part of the complete agreement between you and Royal Flush. In the event of any conflict between these documents, these Terms & Conditions shall take precedence unless otherwise stated in writing.

2Eligibility & Account Registration

To register for and use the Royal Flush platform, you must meet all of the following eligibility requirements:

• Be at least 18 years of age at the time of registration
• Have full legal capacity to enter into a binding agreement
• Not currently on any self-exclusion list or enrolled in any Responsible Gaming programme
• Not acting as a representative of any third party when registering or playing
• Not an employee or immediate family member of an employee of Royal Flush or any of its partner companies

Each player is only permitted to hold one (1) active account at any one time. Registering multiple accounts under the same or different identities is strictly prohibited. Royal Flush reserves the right to use various technical and manual methods to identify duplicate accounts, and may merge, suspend, or close such accounts and forfeit all associated funds.

During registration, you are required to provide truthful, accurate, and up-to-date information. Royal Flush may request identity verification (KYC) at any time, including a valid copy of your identification card or passport, proof of address, and other relevant documents. Failure to provide these documents within the stipulated timeframe may result in temporary suspension or permanent closure of your account.

3Deposit & Payment Methods

Royal Flush accepts deposits via the following approved Malaysian payment methods:

• The minimum deposit amount is RM10 per transaction
• The maximum daily deposit amount depends on your VIP tier — from RM5,000 (Bronze) to unlimited (Royal VIP)
• All deposits are processed in Malaysian Ringgit (RM) only
• Royal Flush does not charge any processing fees on deposits
• Players are responsible for ensuring that all deposited funds come from a legitimate source
• Deposited funds may only be used for gameplay on the Royal Flush platform and for no other purpose

Deposits credited to your account are non-reversible except in technical circumstances that result in a duplicate deposit or system error. Any request to reverse a deposit must be submitted to the Royal Flush support team within 24 hours of the transaction date.

4Withdrawal

Withdrawals may be made by players with a real money balance (excluding bonus funds) in their account, subject to the following conditions:

• The minimum withdrawal amount is RM30 per request
• Daily withdrawal limits are RM5,000 (Bronze/Silver), RM25,000 (Gold), RM50,000 (Diamond), and unlimited (Royal VIP)
• Withdrawals must be made to the same payment method used for your most recent deposit
• Royal Flush reserves the right to request verification documents before approving any withdrawal of RM5,000 or more
• Processing time: 15 minutes (Royal VIP), 30 minutes (Diamond), 4 hours (Gold), 12 hours (Silver), 24 hours (Bronze)

Royal Flush reserves the right to place a withdrawal on hold for review if any suspicious or unusual activity is detected on your account. Reviews are typically completed within 3 business days, and you will be notified via your registered email or message.

5Bonus & Promotions

Royal Flush offers a variety of bonuses and promotions from time to time. All bonuses are subject to the specific terms and conditions stated in each promotional offer. The general conditions applicable to all Royal Flush bonuses are as follows:

• Each bonus carries a rollover requirement (wagering requirement) that must be met before any withdrawal can be made
• The standard rollover rate ranges from 15x to 35x depending on the bonus type
• Bonus validity periods are typically 7 to 30 days from the date of crediting
• Expired bonuses will be forfeited without any compensation
• Each player is entitled to each bonus offer once only unless otherwise stated
• Royal Flush reserves the right to cancel or modify any bonus if there is evidence of abuse

VIP cashback awarded to members of the Royal Flush VIP Rewards programme not subject to rollover requirements and may be withdrawn directly. This is a special exemption applicable to VIP cashback only, and does not apply to any other bonuses.

6Game Rules

All games available at Royal Flush — including slots, live casino (baccarat, blackjack, roulette, dragon tiger), Sports Betting and jackpots — operate in accordance with their respective rules as set by licensed game providers.

• The outcome of all games is final and may not be disputed unless a verifiable technical error has occurred
• In the event of a technical disruption during a game session, Royal Flush will use server records to determine a fair outcome
• Bets placed during a technical disruption or system failure may be voided and reversed
• All slots and casino games use a Random Number Generator (RNG) certified by independent auditing bodies
• The return-to-player (RTP) percentage for each slots game is available in the respective game information

7Account Security & Responsibility

The security of your account is a shared responsibility between you and Royal Flush. We will do our utmost to protect the platform from external threats, while you as the player are responsible for:

• Keep your password confidential and do not share it with anyone
• Ensure that any device used to access Royal Flush is secure and free from malware
• Log out of your account after each session, especially on shared devices
• Report to Royal Flush immediately if you suspect any unauthorised access to your account
• Do not allow any other person, including family members, to use your account

Royal Flush shall not be liable for any losses arising from a player's failure to keep their account secure. Should your account be accessed without authorisation, Royal Flush will freeze the account while an investigation is conducted.

8Prohibitions & Prohibited Activities

The following activities are strictly prohibited on the Royal Flush platform and may result in immediate account closure and legal action:

• Use of bots, automated scripts, artificial intelligence software, or any automated tools for gameplay or wagering
• Game manipulation through technical means, player collusion, or any form of cheating
• Registering multiple accounts or using another person's identity
• Bonus abuse through arbitrage, opposing bets, or any strategy designed to exploit the bonus system
• Fund transfers between different player accounts
• Use of the platform for money laundering or financing of illegal activities
• Any activity that undermines the integrity or reputation of Royal Flush

9Privacy & Data Protection

Royal Flush takes the protection of players' personal data seriously and fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). The collection, processing, and storage of your personal data is carried out in accordance with the Royal Flush Privacy Policy, which can be read in full under the Privacy Policy section.

• Your personal data is used solely for service provision, identity verification, and legal compliance purposes
• Royal Flush does not sell or disclose your personal data to third parties for marketing purposes without your consent
• All data is stored in a secure environment with SSL 256-bit encryption
• You have the right to request access to, correction of, or deletion of your personal data by contacting us at support@royalflush.click

10Responsible Gaming

Royal Flush is fully committed to responsible gaming. We provide a range of tools to help players manage their gaming activity:

• Daily, weekly, and monthly deposit limits — can be configured via your account dashboard
• Session time limits — players can set a daily time limit on their gameplay
• Temporary account break — players may self-freeze their account for a period ranging from 24 hours to 6 months
• Self-Exclusion — an option to permanently close your account for players who need more serious assistance
• Support links — Royal Flush provides links to Malaysian problem gambling support organisations

If you or someone you know is showing signs of a gambling problem, please contact the Royal Flush support team or seek professional help. Gaming should remain a form of entertainment, not a financial or emotional burden.

11Royal Flush Liability Limit

To the extent permitted by applicable law, Royal Flush accepts no liability for:

• Any indirect, incidental, or consequential losses arising from use of the platform
• Losses resulting from service disruptions beyond Royal Flush's control, including players' internet connectivity issues
• Any action or decision made by a player based on information on the platform
• Financial losses resulting from legitimate game outcomes

Royal Flush's maximum liability under any circumstances shall not exceed the total amount deposited by you in the 30 days prior to the event giving rise to the claim.

12Amendments to Terms & Conditions

Royal Flush reserves the right to amend, update, or replace any part of these Terms at any time. Players will be notified of material changes via:

• Notices displayed on the Royal Flush platform homepage
• An email sent to your registered email address
• Notification via your account upon your next login

Your continued use of the Royal Flush platform following notice of any amendments constitutes your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account before the new terms take effect.

13Governing Law & Dispute Resolution

These Terms & Conditions are governed and interpreted in accordance with the applicable laws of the jurisdiction in which Royal Flush is registered and licensed. Any dispute arising from or in connection with these Terms shall be resolved through:

• Direct negotiation — players are encouraged to contact the Royal Flush support team first at support@royalflush.click
• Mediation — if direct negotiation fails, the dispute may be referred to a mutually agreed independent mediator
• Arbitration — as a last resort, disputes are resolved through arbitration, the outcome of which is final and binding

Players agree that any claim or legal action against Royal Flush must be initiated within two (2) years of the date of the event giving rise to the claim, after which all such claims are fully barred.